Wednesday, 20 June 2012

I'm getting really annoyed

The timetable says the result for the grammar assessment should have been returned at the end of last week. They have already told us that this means that the tutor returns it to the course administrator, who then processes it. So I asked her which day she would be able to return the results to us. And she hasn't got them yet. They are still marking. Busy with exams and undergraduates, who seem to take priority over us. Why are we always at the bottom of the heap? I really need to know how I am doing. I need to approach the Course Director and suggest a serious Service Level Agreement for this course. What we do. What they do. Timescales. Penalties.

Out of sight. Out of mind.

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